When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Average delivery time to USA, Canada, Oceania and European countries is 1 to 3 weeks.
Average delivery time for other countries is 2 to 4 weeks depending on your location.
What if I have not receive my order within indicated timeline?
This is very unlikely, but if you do not receive your order within 6 weeks from purchase date, we will consider your order as lost by the carrier and provide you with a full refund of your order.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.